Privacy Policy
This Privacy Policy describes how Gallagher Global LLC, doing business as Clarity Mobile Detailing ("Clarity", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit clarityautodetailing.com (the "Site"), request a quote, book or receive a service, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this privacy policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information we collect directly from you
Information that you directly submit to us through our Services may include:
- Basic contact details, including your name, phone number, email address, and the address where the service will be performed.
- Vehicle and service information, including your vehicle's year, make, model, and condition, the services you request, and any photos you send us.
- Payment information, including your billing details and payment confirmation. Card payments are handled by our payment processor, and we do not store full card numbers ourselves.
- Customer support information, including the information you choose to include in calls, texts, emails, and forms you send us.
You may choose not to provide certain information, but doing so may prevent us from giving you an accurate quote or providing a service.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Site ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Site.
Information we obtain from third parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies who support our Site and Services, such as our scheduling, forms, phone, and website providers.
- Our payment processors, who collect payment information (for example, credit or debit card information and billing address) to process your payment for the services you have requested.
- Analytics and advertising services, which may automatically collect certain information when you visit our Site or interact with our emails or advertisements, using online tracking technologies such as pixels and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties or for any third party's policies or practices.
How we use your personal information
- Providing our services. We use your personal information to prepare quotes, schedule and perform your service, process payments, and send you confirmations, reminders, and arrival updates.
- Marketing and advertising. We may use your personal information to send you promotional communications by email or text message, and to show you advertisements for our services. We send promotional texts only if you have opted in to receive them.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services.
Photos of your vehicle
We often take before and after photos and video of the vehicles we service and may use them on our website, social media, and Google Business Profile. We do not show license plates, faces, house numbers, or anything that identifies you or where you live. If you would prefer we not use images of your vehicle, tell us at any time and we will not use them. We also take photos and videos of vehicles before and after service to document their condition.
Text messages
If you give us your mobile number, we use it to contact you about your quote, appointment, and service. We do not sell or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing purposes. You can reply STOP at any time to stop receiving text messages from us.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site, to remember your preferences, and to run analytics so we can better understand how visitors use the Site. We may also permit third parties and service providers to use Cookies on our Site to measure and tailor our advertising.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your experience and may cause some parts of the Site to work incorrectly.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf, such as scheduling, payment processing, phone and text messaging, email, website hosting, and data analytics.
- With advertising and analytics partners, to measure and improve our advertising. These partners use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
- In connection with a business transaction such as a merger or sale of the business, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We may share your email address in a protected, scrambled form with advertising platforms such as Meta and Google so we can show our ads to our customers and to people similar to them. Contact us if you would like to be left out of this. We do not sell your personal information.
Third party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
- Right to access or know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to delete. You may have a right to request that we delete personal information we maintain about you.
- Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Withdrawal of consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Managing communication preferences. We may send you promotional emails and texts, and you may opt out at any time by using the unsubscribe option in our emails or by replying STOP to a text. If you opt out, we may still contact you about a quote or appointment you have requested.
You may exercise any of these rights by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or phone number, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the contact details provided below so we can try to resolve it.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
Clarity Mobile Detailing
Gallagher Global LLC
Phone or text: (913) 210-0525
Email: [email protected]
Mailing address: 5440 W 110th St Ste 300, Overland Park, KS 66211